Over the last 18 years, Dianne has worked with many clients, not all of which are listed here.
The most significant clients are listed on the right side of this page, based upon either the length of time that she
was on project or the scope of the project.
Click a client link on the right to display information about the client's project below.
Fidelity Information Services (2 years)
1997-1999 (Previously ACBS and then Alltel)
Fidelity Information Services is a division of Fidelity National Financial. This division creates B2B commercial banking software. Dianne had the opportunity to work in two different departments: Training and the Product Information Office.
Dianne produced system administrator course material for an AS/400-based commercial banking application, including presentations, workbooks, and exercises for the instructor-led courses. Part of her responsibilties included classroom training delivery, both internationally and in the USA.
Product Information Office
Dianne created release notes for software product releases, maintained the product online help (RoboHelp), and provided critical fix documentation.